This cancellation policy applies to work booked through Pixel Cloud Services (pixelcloudservices.online), a project of MHM. Last updated 8 September 2026.
1. How to cancel
Send a written request to care@pixelcloudservices.online or use the contact form with your name, project and the reason you want to cancel. Cancellation is effective when we confirm it in writing during working hours (9:00 AM – 5:00 PM).
2. Before work starts
If you cancel within 48 hours of paying a deposit and we have not started discovery, design, development, SEO or recovery, we will cancel the booking and refund the deposit as set out in the refund policy.
3. After work has started
You may still cancel, but work already done is billed and the deposit is kept. We will stop further work, send any completed files that have been paid for, and close the project. Remaining unused fees for work not yet started may be discussed case by case.
4. Monthly retainers
SEO or care-plan retainers can be cancelled with 14 days' written notice. The current paid month is not cancelled or refunded. Future unused months that have not been billed will not be charged.
5. Missed reviews and paused projects
If we cannot reach you, or the project is paused for more than 45 days without a written agreement, Pixel Cloud Services / MHM may treat the project as cancelled by you and keep fees for work already completed.
6. Our cancellation
We may cancel a booking if required information is not provided, if the work is illegal or unethical, or if invoices stay unpaid. In those cases we will explain in writing. Fees for work already delivered remain due.
7. Third-party costs
Domain, hosting, plugins and other third-party purchases made at your request cannot be cancelled through us. Those follow the provider's own rules.
Read this with our refund policy and terms of service.